Intensive Support Services
NZCL’s Intensive Support Services (ISS) provide fully funded, nationwide residential support for people whose needs require a more tailored approach.
How we support people
Our multi-disciplinary approach team includes highly trained support staff, registered health practitioners, Positive Behaviour Support planners, and leader teams.
Together, we support people to:
- Build practical life skills
- Develop skills to reduce behaviours of concern
- Develop opportunities for inclusion in community life, education and recreational activities
- Achieve sustainable, positive long-term outcomes
- Provide trauma-informed support that recognises past experiences, prioritises emotional safety and empowers people to heal and grow
Locations
Our intensive support services can be accessed across New Zealand, depending on placement availability, funding, and individual needs. Please email us for more information: [email protected]
Fully funded service
Intensive support services are fully funded by Oranga Tamariki, Ministry of Social Development/Disability Support Services, and ACC, for those eligible.
Cultural responsiveness
ISS (Intensive Support Services) embeds cultural responsiveness as a core principle in its framework. This means recognising and respecting the diverse cultural identities of the people ISS supports, especially Māori and Pacific peoples, and ensuring services are inclusive, safe, and empowering.
Referral process
Our specialist team reviews referrals, in partnership with funders and referrers, to ensure the service will be appropriate. Referrals are assessed for needs, urgency and our service capacity. Timeframes for placement may vary, depending on complexity of support needs.
Support for referrers
We can provide referrers with:
- Comprehensive assessment and planning led by experienced practitioners and Positive Behaviour Support planners.
- Specialist residential environments tailored to individual needs and risks.
- Highly trained support staff with expertise in de-escalation, positive behaviour support, and trauma-informed care.
- Ongoing collaboration with agencies to ensure consistency and safety.
- Regular reporting and reviews so referrers remain informed and involved.
Making a referral
If you would like to refer someone to our intensive support services, please contact us on:
Email: [email protected]
Phone: 0800 101 057
Frequently asked questions
Who is eligible for ISS?
How are outcomes measured?
What if ISS isn't the right fit?
How long can someone stay in ISS?
We are New Zealand's trusted disability support provider
Disability Support Experts
NZCL has supported disabled people and their whānau since 1988.
Our Partners
We work closely with the Whaikaha - Ministry for Disabled People, Oranga Tamariki, District Health Boards, Ministry of Social Development, Corrections, and ACC as a preferred national provider.
Industry Leader
We’re part of New Zealand’s largest national network of disability service providers and a leader in health technology.
Enhanced Services
Whatever you need, our wraparound disability support and rehabilitation services can be tailored to support you with almost anything.
Public or Private Funding
Our disability support and rehabilitation services are free to those eligible for government funded support. We also provide private funded services.
Specialised Workforce
Our community-based workforce is unmatched – we apply our significant expertise in disability support and health services to all of the work we do.
Get info on our Support Services
To access our support services, please choose us as a preferred provider when you speak to Needs Assessment and Service Coordination (NASC) service or an Enabling Good Lives (EGL) Connector.
If you would prefer to contact us via phone or email, use the details below and we'll be in touch soon.
PO Box 24445, Manners Street, Wellington 6142